Apple

iPhone 13 users say they’re having trouble connecting to Apple CarPlay

Here is the gist of the article in video form:

New updates are added at the bottom of this story…….

The original story (published on September 29, 2021) follows:

If you are someone who owns an iPhone and travels by car, you must be aware of Apple’s version of Android Auto.

Known as CarPlay, the software has remarkable similarities in terms of functionalities. Therefore, those using Apple devices use CarPlay for turn-by-turn navigation, calls and music playback.

Best of all, you can use Siri to access most of these features so you’re never distracted. It even supports some third-party apps like WhatsApp and Waze among many others.

Apple-CarPlay-built-in

If you have a device running iOS 7.1 or later, you can use CarPlay to connect your phone to your car. Depending on the make and model of the car, you can choose to connect to CarPlay wirelessly or use a cable.

Having said that, it looks like the recently released iPhone is having issues connecting to CarPlay. According to users, the iPhone 13 immediately disconnects the moment they try to play audio.

It doesn’t matter which app you have to play the audio, the phone suddenly disconnects without any warning. Many are saying that the issue persists in iOS 15.1 Developer Beta 1 as well.

Apple-CarPlay-Connection-Problems-iPhone-13-iOS-15
Source

Hi, I just received my iPhone 13 Pro Max with iOS 15.0. Unfortunately, CarPlay does not work properly in my car (Audi A3 8Y Sportback (2021)). CarPlay itself works, but when I want to play music through Spotify, Apple Music, or another music app, CarPlay will disconnect immediately. It doesn’t matter if I’m connected wirelessly or wired. Has anyone else had similar problems?
(Source)

I updated my iPhone 11 to iOS 15, went to the store with no issues with Carplay. While I was there I activated my new iPhone 13 mini (and deactivated the 11) and now Carplay doesn’t work. Trying to play music crashes and doesn’t come back. I unpaired and re-paired the phone, turned the phone off and on several times, reset the stereo/display, tried a new cable, nothing worked.
(Source)

This is really a bummer, as many who connect their phones to CarPlay do so either for turn-by-turn navigation or because they want to listen to podcasts or music.

Also, it seems that most people who are having problems connecting to CarPlay seem to have restored their settings from iCloud or are using the Late Night equalizer setting.

Fortunately, users have found a bunch of workarounds that seem to work for a lot of people.

In case you are facing issues with CarPlay connectivity on iPhone 13, try turning off EQ or changing it to something other than Late Night by going to Settings>Music>EQ.

If you can’t find the option or don’t use Apple Music, just install the app from the App Store and it will be there. In case this solution doesn’t work for you, resetting the phone settings may fix the problem.

However, before you reset your phone, keep in mind that you will lose your device’s app data and customizations, such as wallpaper.

Hopefully, Apple fixes the iPhone 13 CarPlay connectivity issues on iOS 15 beta and stable in an update.

When they do, we’ll update this space, so be sure to keep an eye out. In the meantime, let us know if the workaround worked for you in the comments section below.

Update 1 (September 30)

12:29 PM (IST): A recent YouTube video highlighted several potential solutions to the problem. However, the two that stand out the most seem to turn off the EQ function and completely reset the settings.

Update 2 (01 October)

3:11 PM (IST): Apple Support has confirmed that the company is aware of the widespread issue and is working on a fix. Meanwhile, they also offered an on/off EQ option.

Hi, Thanks for getting in touch. We are here to help. We are aware of this issue and are working on it.

One thing you can try is to go to Settings > Music > EQ On/Off.

If that doesn’t work, just know we’re working on a fix and please update your phone. (Source)

Update 3 (October 2)

2:00 PM (IST): The iOS 15.0.1 update is here, but it doesn’t bring a solution to the CarPlay issue that iPhone 13 users are experiencing. Well, at least the update log doesn’t mention it.

Update 4 (Oct 04)

14:04 (IST): While CarPlay users continue to run into issues, Android Auto is absolutely killing it. Some reports even suggest that it has become the system of choice for many drivers.

Update 5 (Oct 05)

18:27 (IST): In case you haven’t already, you can check out Apple’s basic troubleshooting steps to deal with most issues that can pop up with CarPlay.

1. Check your connection with your CarPlay stereo:
– If you have a wired connection, try reconnecting with a different USB cable to a different USB port if you have one.
– If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled in Settings > Wi-Fi and Settings > Bluetooth.
2. If CarPlay does not activate automatically, look for the CarPlay logo on your car’s display.
3. Restart your iPhone and your car.
4. Make sure Siri is turned on.
5. If your iPhone is not recognized by CarPlay, make sure that CarPlay is not restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps, and make sure CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure your CarPlay stereo is running the latest firmware from the car manufacturer. Check your vehicle’s manual for more information.

Update 6 (Oct 06)

17:16 (IST): While Apple still hasn’t fixed the connectivity issues with CarPlay and the latest iPhones, at least some users have something to look forward to.

According to a new report, Electrifying America users can now dig into the charging network’s app directly through CarPlay and, of course, Android Auto as well.

Update 7 (October 8)

18:06 (IST): Apple is reportedly planning to add support for features like the climate control system, speedometer, radio and seats to CarPlay. This should greatly improve the user experience.

That’s all well and good, though, as long as the Cupertino giant can fix its connectivity issues first.

Update 8 (October 11)

1:00 PM (IST): In iOS 15, multiple streaming apps such as Amazon Music are reportedly affected by this issue. In line with this, we recently saw SiriusXM come out to note that they are aware of the CarPlay issue.

Now, SiriusXM has come out again to report that while they are aware and working on the problem, there is no ETA for a fix.

SiriusXM does not have an ETA for a fix
Source

Update 9 (October 12)

10:00 AM (IST): Apple releases iOS 15.0.2 and iPadOS 15.0.2 and brings with it a bunch of device bug fixes, including fixes for CarPlay issues:

– Photos saved in your Messages library can be deleted after removing the associated thread or message
– iPhone Leather Wallet with MagSafe may not connect to Find My
– AirTag may not appear in the Find My Items tab
– CarPlay may fail to open audio apps or disconnect during playback
– Device restore or update may fail when using Finder or iTunes for iPhone 13 models
Source

Update 10 (October 14)

12:00 PM (IST): iOS 15.1 Beta 4 has been released to developers and there still doesn’t seem to be a fix for this Apple CarPlay issue and as such, the wait for a fix continues.

Update 11 (October 16)

18:17 (IST): CarPlay users who use apps like SiriusXM and Amazon Music will be happy to know that the issue has been resolved with the iOS 15.0.2 update. More on that here.

Update 12 (October 18)

17:05 (IST): A new report has highlighted that Apple CarPlay and Android Auto are drawing the most consumer criticism in the industry due to connectivity issues on both platforms.

So it looks like Apple and Google have a long way to go to improve the user experience of their in-vehicle infotainment platforms.

Update 13 (October 19)

10:52 am (IST): One affected user took to Reddit to note that he somehow got CarPlay to work fine. Unfortunately, though, he’s not sure which troubleshooter worked.

I messed with the settings carplay worked
Source

Update 14 (October 20)

12:52 PM (IST): iOS 15.1 Release Candidate is rolling out to developers, but there is no CarPlay enhancement. As such, the wait continues.

Note: We have more such stories in our dedicated iOS section, so be sure to follow them.

Update 15 (October 21)

11:30 am (IST): Users have found a solution to iPhone 13 connectivity issues with CarPlay. Basically, you should try force-killing any app that uses Bluetooth in the background.

The problem appears to be related to interference between the Bluetooth 2.4ghz and the Wi-Fi 2.4ghz that connects the phone to the car.

Update 16 (October 23)

4:32 PM (IST): Apple is expected to release iOS 15.1 on October 25, which may bring a fix for CarPlay issues. So users can look forward to it. You can check the status of iOS 15.1 here.

Update 17 (October 26)

1:34 PM (IST): Users who are still having problems with CarPlay can check the new iOS 15.1 update to see if there are any improvements.

Unfortunately, the release notes don’t mention fixes for CarPlay issues.

Update 18 (October 28)

15:12 (IST): The first iOS 15.2 beta update is here with several new features. No word on improvements in the CarPlay department though.

Update 19 (January 26)

1:36 PM (IST): Consumer says he recently received an update from the dealer. And when he downloaded the Toyota Entune app, updated it and re-paired the phone, it fixed the problem.

I have a 2018 Tundra with navigation, three weeks ago the dealer said they updated my firmware. I downloaded the toyota entune app this week, as soon as it connected to my truck it prompted me for a mandatory update. I installed, deleted and re-paired the phone and it’s good to go. (Source)

Update 20 (September 16)

18:42 (IST): If you’re still having trouble connecting your iPhone 13 to Apple CarPlay, here’s a solution suggested by one of our readers.

Answer: Use an original Apple cable. I used an ANKER MFI certified cable in the car and tried everything to get CarPlay working with my 13 Pro. Until I remembered that years ago some Apple devices were VERY fussy about specific cable connections (back in the days of iTunes).
So I tried the Apple cable that came with the phone – BOOM it worked right away (and the ANKER cable wasn’t broken, it worked for every other iPhone I connected to the car but NOT the 13 Pro).

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